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Class Registration
Simplify the process of registering students for classes, workshops, and
seminars with 1Call's Registration module. The operator simply follows
the displayed script, which ensures you receive all the information you
need (including payment information), from the caller. The registration
status for classes is also maintained, so that classes are not overbooked.
Reminders about classes can be automatically sent to both instructors
and registrants via e-mail.
Help Desk
Your operators can answer all types of questions accurately and efficiently.
Based on the information the caller gives you, the Help Desk's scripting
and branching capabilities let you control the flow of the call to find
a solution.
Information Gathering
Now you can easily collect demographics for creating mailing lists and
new databases of information. Pertinent information, such as potential
students' career interests, along with potential students' campus requirements,
including campus size and location, can be used to update your databases.
Scheduling
Set up appointments, reserve conference rooms, equipment, personnel, or
virtually anything at your facility that requires a time and date. The
operator steps through the script, which schedules the necessary resources.
Surveys and Polling
If your facility is conducting a survey or polling for information, your
call center can easily manage the calls. Set up scripts that walk the
operator through the call, ensuring that all the necessary information
is requested from every caller.
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