Here are 1Call's press releases for the past year, sorted by season. If
there is a certain article you are looking for that is older than a year,
please choose archive from the drop-down menu below.
Current 1Call Press Releases
June 2002
1Call Releases Conference Bridge
Module to Healthcare Customers
The 1Call Division of AMTELCO is pleased to introduce the new Infinity
version 5.1 Conference Bridge. 1Call is a leader in developing, installing
and servicing call center systems and applications designed specifically
for healthcare facilities. More...
April 2002
Queen Elizabeth II Health Sciences
Centre Selects 1Call for Enterprise-Wide Call Center Solution
The 1Call Division of AMTELCO, a leader in developing and implementing
healthcare-specific call center and communications solutions, is pleased
to announce a new agreement with Queen Elizabeth II Health Sciences Centre,
located in Halifax, Nova Scotia. With this agreement, 1Call will provide
Queen Elizabeth II Health Sciences Centre (QEII) with a call center system
that will allow them to manage incoming calls and requests in a more efficient
and effective manner. More...
January 2002
1Call Division of AMTELCO Announces
NEW Enhanced Healthcare IVR Module
The 1Call Division of AMTELCO, a leader in developing, installing, and
servicing healthcare call center and communication solutions, is pleased
to announce IVR as a recent addition to the 1Call "Great Communication"
modules. The robust 1Call IVR (Interactive Voice Response) module plays
prerecorded scripts to callers on inbound and outbound calls, and allows
them to make selections and answer questions using touchtones, saving
time and providing instant access to CRM features. 1Call's IVR gives physicians,
staff, and patients access to important information without operator assistance.
More...
January 2002
1Call Successfully Completes NEC
Fusion Lab Testing for 1Call Infinity System
The 1Call Division of AMTELCO, a leader in developing, installing, and
servicing healthcare call center systems and applications, is pleased
to announce that the 1Call Infinity system completed successful testing
at the NEC Fusion Lab. More...
November 2001
1Call Adds Powerful NEW Features
to Infinity Software Version 5.1
The 1Call Division of AMTELCO is pleased to announce that a number of
NEW features have been added to the Infinity Software Version 5.1 release.
The Infinity Version 5 platform introduced a new concept in call center
system scalability, allowing healthcare call centers to start as small
as two stations, and grow to as many as 300 stations. More...
November 2001
1Call Adds VeriSignPayflow Pro On-line
Payment Processing to eCreator's Dynamic Applications
The 1Call Division of AMTELCO is pleased to announce that VeriSign Payflow
Pro is now available as an on-line payment processing solution for eCreator.
VeriSign's Payflow Pro allows eCreator to process credit cards, debit
cards, and electronic checks via the web. Payflow Pro offers connectivity
to all major payment processors, and lets call centers authorize, manage,
and support all major credit cards, debit cards, and electronic checks.
More...
September 2001
1Call Adds Enhanced Services with
the NEW Infinity Auto Call Gateway Application
The 1Call Division of AMTELCO is pleased to announce the release of the
powerful NEW Infinity Auto Call Gateway application. This sophisticated,
database-driven Infinity application performs automated callouts to designated
telephone numbers at predetermined dates and times. More...
Spring 2001
May 2001
1Call Adds WAP-enabled Healthcare
Applications for Wireless Web
The 1Call Division of AMTELCO, a leader in developing call center and
communication solutions for healthcare facilities, has successfully WAP-enabled
many of the Infinity application modules. WAP (Wireless Application Protocol)
is commonly used to web-enable mobile digital telephones. More...
April 2001
Attend a NetLink Seminar!
1Call is pleased to announce that NetLink Internet-based seminars are
now being scheduled. More...
March 2001
1Call - Up to the HIPAA Challenge
The 1Call Division of AMTELCO is committed to ensuring that all 1Call
systems meet the requirements of the Health Insurance Portability and
Accountability Act (HIPAA) of 1996, helping you make sure that your facility
is compliant. More...
Summer 2001
August 2001
AMTELCO's NEW Tech Helper Web Site
AMTELCO Field Engineering recently introduced a new technical resource
that is available to all AMTELCO Service Contract Customers via the Internet.
More...
July 2001
Enhanced eCreator Applications Help
Call Centers Respond to Needs of Healthcare Facilities
The 1Call Division of AMTELCO is pleased to announce that three new applications
have been added to the 1Call eCreator web-based scripting system. These
new applications include Class Registration, Order Entry, and Appointment
Taking. In addition, eCreator's already-powerful reporting capabilities
have been greatly enhanced. More...
July 2001
Sign Up Today for the 1Call Fall
Seminar!
1Call is pleased to announce an upcoming Infinity Healthcare seminar.
This seminar will be held September 26-28, 2001, at the Concourse Hotel
in Madison, Wisconsin. The seminar is designed specifically for managers
and supervisors of Infinity systems at healthcare facilities. More...
June 2001
1Call to Attend ACUTA Conference
in July
The 1Call Division of AMTELCO is pleased to announce that 1Call will have
a booth at the upcoming ACUTA Convention. ACUTA (The Association of Telecommunications
Professionals in Higher Education) holds a conference each year. This
year, the conference will be held July 29-31 in Lake Buena Vista, Florida.
More...
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