1Call Division of AMTELCO Announces NEW Enhanced Healthcare IVR Module

McFarland, WI - January 2002 -
The 1Call Division of AMTELCO, a leader in developing, installing, and servicing healthcare call center and communication solutions, is pleased to announce IVR as a recent addition to the 1Call "Great Communication" modules. The robust 1Call IVR (Interactive Voice Response) module plays prerecorded scripts to callers on inbound and outbound calls, and allows them to make selections and answer questions using touchtones, saving time and providing instant access to CRM features. 1Call's IVR gives physicians, staff, and patients access to important information without operator assistance.

1Call IVR module uses state-of-the-art technology, including voice recognition, text-to-speech, multiple database and telephony integrations, drag-and-drop script creation capabilities, and scheduling for outbound calls to streamline communications. The 1Call IVR holds a library of medical information, and will be used for appointment reminders, class registration reminders, and meeting reminders, and also allows members to check for test results, access medical benefit information, use automated directory assistance, and much more.

Tom Curtin, President of AMTELCO, states "The development of 1Call's healthcare-specific IVR module shows 1Call's continued commitment to being an innovator in providing enhanced communication applications designed specifically for healthcare systems." The 1Call IVR is available as a stand-alone system, and also offers seamless integrations to 1Call's Infinity and eCreator systems.

For more information on the 1Call IVR module, and the 1Call Infinity and eCreator systems, call (800)356-9148 or visit www.1call.com.