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Providing Specialized Call Center Solutions
AMTELCO has been a leading provider
of customized telemessaging solutions
for more than 25 years. AMTELCO's 1Call Division was created in
January
1997 to offer Specialized Call Center Solutions for Healthcare and
Higher Education facilities. Since that time, 1Call has partnered
with over
150 Healthcare and Higher Education facilities, and has developed specialized
products and features based on the needs of these facilities.
1Call - Saving time, money and increasing customer satisfaction
The award-winning 1Call systems link your physicians, nurses, staff and
customers by providing superior communications, making it easier for them
to stay informed. 1Call gives you one source for information and communications
by integrating with your existing legacy systems, preserving your initial
investment. This also means that instead of searching in multiple
places for the needed information, 1Call brings it all together into
a single location, instantly giving physicians, nurses, staff and
operators the information they need at their fingertips. When connected
as a call center or switchboard operator, information is presented on
a PC screen in a consistent, logical, and friendly manner, allowing
operators to handle more calls in less time. This increased efficiency
allows your operators to provide superior customer service and
saves money for your facility by allowing them to handle the same
number of calls or requests with fewer FTEs. At the same time, the efficient
1Call systems allow you to provide your facility with additional call
center and enhanced communication services.
The award-winning 1Call Infinity
and 1Call eCreator
systems offer modular
solutions designed to handle a variety of your facility's needs, including:
- Patient Directories and HL7 Integration
- On-Call Scheduling
- Smart PC Console
- ACD and Statistical Information
- Paging
- Appointment Scheduling
- PDA Applications
- Legacy System Integration
1Call Infinity System
Integrate your existing Intranet/Internet and existing telephony networks
into
one complete communications and call center system. The Infinity
system makes it possible to handle calls and access information
from
virtually anywhere.
1Call eCreator System
The fast and easy way to create scripted web-based applications
for your
entire enterprise network - without programming! eCreator
features drag-
and-drop script writing capabilities, speeding and simplifying the
whole
process.
eLink Hosted Services
1Call also offers eLink ASP Hosted Services
for facilities that need the
sophisticated features, but want to free their staff from maintaining
the system,
allowing them to handle other business objectives. You can rest assured
that
reliability, redundancy, and security are built into all aspects of
the 1Call
eLink Hosted Services.
Our Commitment
You'll find that 1Call professionals work closely with your team to design
a
system that meets your facility's specific needs. The design of the
1Call
Infinity and eCreator systems focuses on impressive features that are
easy to
set up and easy to use. These powerful systems offer innovative features
that do a lot of work "behind the scenes" so your operators
can focus on what
they are best at - professional call handling and customer care.
The 1Call Division of AMTELCO has a reputation for complete, professional
system support, offering training, installation, and technical support
staff on-
call on a 24-hour basis. All AMTELCO and 1Call manufacturing is
consolidated just outside Madison, in McFarland, Wisconsin.
More About 1Call
Learn how AMTELCO has been a leading provider of customized call center
innovations for more than 25 years by reading about our:
Mission Statement
Awards/Partners
Testimonials
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Customer
Spotlight