Infinity Call Center/Smart Console Solutions

IVR
The robust 1Call IVR (Interactive Voice Response) module plays
prerecorded scripts to callers on inbound and outbound calls, and allows them
to make selections and answer questions using touchtones, saving time
and providing instant access to CRM features. 1Call’s IVR gives
physicians, staff, and patients access to important information without
operator assistance.

1Call IVR module uses state-of-the-art technology, including:

• voice recognition
  
• text-to-speech
  
• multiple database and telephony integrations
  
• drag-and-drop script creation capabilities
  
• scheduling for outbound calls to streamline communications
  

The 1Call IVR holds a library of medical information, and will be used for
appointment reminders, class registration reminders, and meeting reminders,
and also allows members to check for:

• test results
  
• access medical benefit information
  
• use automated directory assistance
  
• and much more