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CRM
Share the information you gather in your call center with other
departments that need it. The Customer Relationship Management module
also
includes powerful database integration and dispatch capabilities
that
allow you to determine how data is stored and sent to other departments.
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Help Desk
Now your operators can answer all types of questions accurately and
efficiently. Based on the information the caller gives you, the Help
Desk's
scripting and branching capabilities let you control the flow of the
call to
find a solution.
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Information Requests
Now your call center can easily handle requests for additional
information and materials. Powerful database look-up capabilities
help
operators quickly find the requested information, which can be e-mailed,
faxed, or mailed to the caller.
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Prescription Renewal
Simplify the process of refilling and renewing prescriptions for your
members.
Operators can request specific information to verify the member's identity,
and have access to review available prescriptions and prescribed
refill times. Requests for prescriptions can then be sent directly
to the
physician and/or pharmacy.
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Scheduling
Reserve conference rooms, operating rooms, equipment, personnel, or virtually
anything at your facility that requires a time and date. The operator
steps through the script, which schedules the necessary resources.
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Surveys and Polling
If your facility is conducting a survey or polling for information, your
call center
can easily manage the calls. Set up scripts that walk the caller through
the call,
ensuring that all the necessary information is requested from every
caller.
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