Enhanced eCreator Applications Help Call Centers Respond to Needs of Healthcare Facilities

McFarland, WI - July 2001 -
The 1Call Division of AMTELCO is pleased to announce that three new applications have been added to the 1Call eCreator Web-based scripting system. These new applications include Class Registration, Order Entry, and Appointment Taking. In addition, eCreator's already-powerful reporting capabilities have been greatly enhanced.

eCreator is 1Call's revolutionary HTML-based agent scripting system that allows healthcare call centers to easily add additional services to streamline communications enterprise-wide. eCreator uses drag-and-drop simplicity to streamline the process of creating agent scripts. Using eCreator's built-in database and branching capabilities, the flow of each call can easily be controlled, based on information given by callers. No special training is required to produce even the most complex scripts, ensuring that the scripts can be created by current in-house personnel with only minimal development time.

The eCreator Class Registration application allows healthcare facilities to register callers for any kind of event, monitor seating availability, process credit card payments, track a caller's registration history, and send confirmation e-mail messages to both registrants and instructors.

The eCreator Appointment Taking application enables healthcare facilities to easily schedule, change, and manage appointments for people, facilities, and resources. eCreator can also send confirmation e-mail messages to the people involved.

eCreator also includes integral reporting capabilities, which allow call centers to create detailed reports, and deliver them as needed to clients. A number of built-in administrative and call traffic reports are now included, simplifying the process of generating billing and management tools.

For more on the NEW 1Call eCreator Applications, call (800)356-9148 or (608)838-4194.