1Call Adds Powerful NEW Features to Infinity Software Version 5.1

McFarland, WI - November 2001 -
The 1Call Division of AMTELCO is pleased to announce that a number of NEW features have been added to the Infinity Software Version 5.1 release. The Infinity Version 5 platform introduced a new concept in call center system scalability, allowing healthcare call centers to start as small as two stations, and grow to as many as 300 stations. Infinity Software Version 5.1 added even more capacity, and more features, such as Custom Status Phrases, Dial/Page Blocking, Automated Dialing and Paging, Scheduled Status Changes, and a number of Voice Mail Enhancements.

And now, even more features have been added to this already powerful software version. These new features include:

• AccountPro - Using this new feature, as many as 50 sub-accounts can be assigned to a main account, allowing operators to see a list of all the sub-accounts in a single window, along with the number of undelivered and delivered text messages, unplayed and played voice messages, and the number of specials in each account. Operators can quickly switch between these accounts with a single keystroke.
• MacroMagic - Infinity now makes it possible to build sophisticated macro dial strings, which allow multiple functions, such as changing to another account, displaying a specific message form, and executing a dialout, all to be included in one dial string. The MacroMagic dial strings can be assigned to function keys, dial list entries, or info pages, giving operators even faster access to commands.
• Call Tracker - The Infinity MDR now captures even more detailed information about calls, including when they arrive, when they are assigned, reassigned, answered, auto-answered, put on hold, transferred, parked, disconnected, along with any dialout activity, and much more.
• Auto Call Gateway - This new feature performs automated callouts to phone numbers at predetermined dates and times. This can be used for enhanced wake-up calls, surveys, appointment reminders, class registration reminders, reminders to schedule appointments, fund raisers, and much more. The automated callouts can be initiated from an external database or from the Infinity schedule.
• eResponse - Infinity can retrieve e-mail messages for clients, and send them to operators to handle. E-mail messages can appear in an Infinity message ticket, or in the built-in Infinity browser window. Operators can respond to the e-mail messages, as well as dispatch messages directly to the physician, using any dispatch method, including pager and fax.
• Wireless/PDA Enhancements - A number of Wireless/PDA capabilities have been added, including Palm® applications, WAP applications, and PocketPC. These all allow clients to access Infinity Directory, Registry, and On-Call Scheduler information via a Wireless PDA connection.
• Dial String Wizard - This new feature makes it easy for supervisors to quickly set up dial strings by simply answering the displayed questions. This streamlines the process of setting up alphanumeric paging, remote printing, auto-attendant, autodial, and MacroMagic dial strings.
• And much more - Of course, the list doesn't stop there. 1Call continues to develop new features specifically designed to contain costs for healthcare call centers.

For more information on Infinity, and all the NEW Infinity Version 5.1 features, contact 1Call at (800)356-9148 or (608)838-4194.