1Call Adds Enhanced Services with the NEW Infinity Auto Call Gateway Application

McFarland, WI - September 2001 -
The 1Call Division of AMTELCO is pleased to announce the release of the powerful NEW Infinity Auto Call Gateway application. This sophisticated, database-driven Infinity application performs automated callouts to designated telephone numbers at predetermined dates and times. When an Auto Call Gateway call is answered, Infinity can then perform any account behavior, including playing a greeting, reverting to an operator, allowing the called party to record a message or press digits to make a selection, or transfer to another account.

Applications for the Infinity Auto Call Gateway include:

• Enhanced Wake-up calls (with more options than the standard Infinity wake-up call feature)
• Surveys (for customer satisfaction, market research, proactive follow-ups, etc.)
• Appointment reminders
• Class Registration reminders
• Proactive reminders to schedule appointments
• Fund Raisers
• And many more!

The Infinity Auto Call Gateway uses information entered in ODBC-compatible databases to automatically initiate callouts. This includes the Infinity account number, the Infinity callout route, the number of dialout attempts to make when a call is not successful on the first attempt, along with the date and time to perform the callout. This gives healthcare facilities complete control of how calls are handled, and helps them ensure they are following any applicable state or local laws regarding these types of calls.

The flexibility of the Auto Call Gateway allows calls to be handled with or without operator involvement, allowing healthcare call centers to customize these services to meet the needs of the healthcare facility, physicians and staff members, along with the needs of the call center. When operator involvement is needed, the Auto Call Gateway's date and time scheduling features can be used as an effective way to increase call traffic to the operators during typically slower times. In addition, the Auto Call Gateway can check to see if an operator is available prior to placing a call. If operators are not available, the Auto Call Gateway waits until an operator is available, and then initiates the callout.

The Auto Call Gateway includes in-depth reporting features. Call progress can be monitored on a real-time basis, or can be reviewed at any time with the detailed Auto Call Gateway Log file. The Infinity MDR tracks all callout attempts and related data, which can be used to create custom reports. Successful and unsuccessful attempts are also updated in the original database file.

For more information on the NEW Infinity Auto Call Gateway, contact 1Call at (800)356-9148 or (608)838-4194.