Customer Testimonials

Here's what 1Call Customers are saying:

"The 1Call Infinity system has given us the ability to effectively distribute calls to staff members for more efficient call handling. With the statistical capabilities in the MDR, we have been able to determine the education needs of our operators, teach them accordingly, and keep a more qualified staff."

"In June 1998, we installed the 1Call Infinity product from AMTELCO. AMTELCO showed, in every aspect, their commitment to support their customer from implementation, training, and continuous support from their technical staff.
We value our relationship with AMTELCO and its staff."

"In the 1Call Infinity, we found a single product to replace three separate systems handling more than ten hospital-related operational functions, and more than 300 answering service subscribing physicians. We have been impressed with its stability and thrilled with its rich productivity tools. Its flexibility has allowed us to offer customer-specific solutions and should support many new applications in the years to come."

"The 1Call Infinity gives us the opportunity to provide services that support patient access to our health system, while also controlling expenses for our organization. Our call center partners with internal departments to reduce redundant work activities. As a result, we have saved $6.05 per appointment when our call center took over all call processing and appointment scheduling for our Diabetic Education Department. As I always tell people with Infinity - there is a beginning, but the opportunities are endless!"

"In the past year, the 1Call system greatly assisted our efforts to integrate the last hospital campus into our consolidated call center, as well as provided e-enabled applications to our organization. 1Call has increased customer and staff satisfaction."

"Three years post-implementation, we continue to find increased efficiencies and new solutions to ever-present business challenges. The 1Call's report and audit trails are invaluable to us in maintaining credibility and ensuring customer satisfaction."